RESEARCH PAPER
THE ROLE OF DIGITAL MARKETING IN STRENGTHENING
RURAL ENTERPRISES: A COMPARATIVE ANALYSIS
OF THE WESTERN BALKANS
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1
University Union - Nikola Tesla, Serbia
2
Educons University, Serbia
Submission date: 2025-07-30
Final review date: 2025-10-10
Acceptance date: 2026-01-13
Publication date: 2026-06-29
Corresponding author
Milena Cvjetkovic
University Union - Nikola Tesla, School of Engeenering management, Bulevar vojvode Mišisa 43, 11000 Belgrade
Zagadnienia Ekonomiki Rolnej / Problems of Agricultural Economics 2026;387(2):27-54
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ABSTRACT
Aim:
This paper explores the impact of digital marketing on the business performance and market
integration of rural households and enterprises in the Western Balkan countries, with focus on
the application of digital tools and strategies to increase market participation and visibility of rural
products and services.
Material and methods:
A mixed-method approach was employed, combining a systematic review
of relevant literature with an empirical analysis based on data collected through an online survey
of 307 rural households from Serbia, Croatia, Bosnia and Herzegovina, and Montenegro. The statistical
analysis included descriptive, correlation, and regression analyses of digital marketing and
enterprise-level rural performance variables, as well as cluster analysis of the observed countries
in terms of the level of digital marketing tool adoption. Additionally, the study examined differences
in key variables based on whether participants had received digital marketing training.
Results:
The findings indicate that digital marketing – particularly the use of social media, websites,
and e-commerce – shows positive associations with enhancing market participation and visibility of
rural households. However, notable regional disparities persist, highlighting the need for tailored
policies and increased investments in digital infrastructure and education.
Conclusions:
Digital transformation has the potential to support rural enterprises in achieving sustainable
business practices and market competitiveness. Successful implementation requires contextspecific
strategies that account for local conditions and challenges, along with ongoing institutional
support and investments in building digital capacities, supported by institutional measures and continuous
training in digital marketing.